Atlas by Bank Muamalat is dedicated to achieving positive financial outcomes for our customers. Our focus is on fostering long-term, mutually rewarding relationships. This Charter outlines our pledge to uphold the highest standards of fairness in all interactions with our customers.

Therefore, Atlas by Bank Muamalat is highly committed to providing:

1. Security

Security is of utmost importance to us, and we are committed to protecting the security of the operations of Web Banking. Our security measures are continuously monitored and reviewed to protect, secure and safeguard your transactions.

2. Privacy and Confidentiality of Personal Data

We take all reasonable precautionary measures to protect and safeguard the privacy of your personal, banking and financial information as well as any other information that you have shared with us. Our security measures are continuously monitored, reviewed and tested periodically by us. For further details, please read our Privacy Policy at Atlas Website.

3. Transparency

We shall ensure that our terms and products and services are clear, transparent, and easy to understand, empowering our customers to make informed decisions. We also ensure in the best possible way that information on all products and services are transparent and accurate.

4. Faithful and Quality Services

We are highly committed to ensure that customers receive reliable and high-quality services of the digital bank. We shall continually seek to understand our customers’ unique financial circumstances and deliver high-quality support and solutions tailored to individual needs. We shall ensure that the deployment of our hardware, software and equipment are only handled by qualified and trained personnel.

5. Swift Response for Customer Enquiries and Feedback

We constantly strive to maintain the highest level of services and welcome your suggestions, comments, feedback, enquiries, or complaints that you may have in respect of our products or services. We will be ensuring that you are kept regularly informed of progress to resolve any complaints. We will also ensure that relevant steps are taken to resolve your complaints promptly.